Privacy policy
Last updated: 20 February 2026
About Us
Clover Moose is a sole trader business in England, United Kingdom. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Clover Moose is the Data Controller for the purposes of UK Data Protection Law.
Trading Name: Clover Moose (clovermoose.co.uk)
Address: 18 Chapel Fields, SG18 0ND, United Kingdom
Email: clovermoose@outlook.com
2. Personal Data We Collect
We may collect and process the following personal data:
· Name
· Billing and delivery address
· Email address
· Telephone number
· Payment details (processed securely via our payment providers)
· Order and transaction history
· Communications you send to us
· Technical data such as IP address, browser type and device information
3. How We Collect Your Data
We collect personal data directly from you when you:
· Place an order
· Create an account
· Contact us
· Subscribe to marketing emails
We also collect certain technical information automatically through cookies and similar technologies.
Where we need to collect personal data by law or under the terms of a contract with you and you fail to provide that data when requested, we may not be able to fulfil your order or provide certain services.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
· Contract: To process and fulfil your orders.
· Legal Obligation: To comply with tax, accounting and consumer protection laws.
· Legitimate Interests: To operate and improve our business, prevent fraud and respond to enquiries.
· Consent: Where you have opted in to receive marketing communications.
5. How We Use Your Data
We use your personal data to:
· Process and deliver orders
· Communicate with you about your orders
· Provide customer support
· Process returns and refunds
· Maintain business records
· Improve our website and services
· Send marketing communications where you have consented
6. Sharing Your Data
We may share your personal data with:
· Payment processors
· Fulfilment partners
· Delivery companies
· Website hosting providers
· Professional advisers
We only share personal data where necessary for the purposes described in this Policy and ensure that all third-party processors are subject to appropriate contractual and security obligations in accordance with UK data protection law.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Payment transactions are encrypted and processed securely by our payment providers. Access to personal data is limited to those who have a genuine business need.
8. International Transfers
Some of our service providers and fulfilment partners may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law, including the use of International Data Transfer Agreements (IDTAs) or UK Addendum to Standard Contractual Clauses where required.
9. Data Retention
We retain personal data only for as long as necessary:
· Order records are kept for 6 years for tax and accounting purposes
· Marketing data is retained until you withdraw consent
· Customer enquiries are typically retained for up to 24 months.
10. Your Rights
Under UK GDPR, you have the right to:
· Access your personal data
· Request correction of inaccurate data
· Request erasure of your data
· Request restriction of processing
· Object to processing based on legitimate interests
· Object to direct marketing at any time
· Data portability (where applicable)
· Withdraw consent at any time
To exercise your rights, please contact us via email on clovermoose@outlook.com.
11. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).
12. Cookies
Our website uses cookies and similar technologies to ensure the website functions properly, to analyse traffic and improve user experience.
Non-essential cookies (including analytics and marketing cookies) are only placed on your device with your consent. You can manage your cookie preferences through our cookie banner or by adjusting your browser settings.
For more information about the cookies we use, please refer to our Cookie Policy.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website (clovermoose.co.uk).